Consulting, training and support

ERP implementation projects are extremely challenging - not only to the project team and IT, but also to the users and workflow organisation. To ensure that your ERP project is a complete success our consultants will support you with the implementation of your ERP and assist you in developing a future-proof IT and process landscape, optimally tailored to meet your individual requirements.

Process consultation and optimisation

We will ensure that the focus of your VlexPlus ERP will be on your business potential and corporate objectives and that your new ERP system will be based on decisive and coordinated process logic. Our analysis will include all areas of company activity and potentials for optimisation will be identified at organisational, strategic and workflow levels.

Technology consulting

To ensure optimal harmonisation of your business applications, data infrastructure and hardware stacks and to allow you to develop these to their full potential, you will need a competent and reliable partner at your side, ready to offer you the necessary expertise. Our consultants can offer the expertise you need - from concepts and planning down to implementation including system integration, hosting, operation and maintenance of your entire IT infrastructure. The necessary network of partner companies will be available.

IT strategy consulting

Your IT landscape and especially your ERP system must keep pace with new developments, boundary conditions, technologies and expansions for years to come. We will identify your current and future requirements and, together with you, develop a holistic and future-proof IT strategy, taking into account cost-benefit aspects and optimal protection of your investment whilst also ensuring the necessary flexibility to allow the realisation of your corporate objectives.

ERP introduction

We will implement your ERP by following a systematic methodology proven successful in over 350 ERP projects. Not only will this methodology minimise inherent risks in the course of the project, but it will also ensure the necessary transparency of scheduled progress and offer best practice in the implementation of project and company objectives.

Want to know more about implementing the VlexPlus ERP solution? Request our VlexPlus brochure here or contact one of our ERP consultants, no obligation.

Training

Key or power users can make significant contributions to the successful introduction of new ERP software. Not only can they accompany the introduction and test phase and contribute significant requirements of daily business, but they will also serve as important multipliers of user acceptance and as central points of contact for other users in the company. Training therefore constitutes an important milestone in the schedule of introducing VlexPlus for ERP. Our experienced staff and trainers will offer comprehensive overviews of the system and of user interfaces, functions and workflows during administrator and key user training as well as optimally prepare your project team for the application of VlexPlus in your daily business. They will offer support in the form of many practical tips regarding specific questions and challenges. Our targeted training will turn your administrators and key users into true experts and points of reference at an early stage, positioning them to pass on specific know-how to your staff in the form of in-house training courses.

Service and support

We have set up a modern VlexPlus ERP based ticketing system allowing us to respond to enquiries and requests from extant customers - fast and structured. Our customers will, depending on transaction, be able to submit requests for support with specific questions, e.g. autonomous Change Requests to our support team.

You may thus be sure that your requests will be processed promptly and competently, also allowing you to constantly monitor their progress. A service cockpit offers our customers overviews of selected or all support requests in terms of originator, priority, classification, status and OP scheduling. All activities by all involved parties will thereby also be recorded, automatically and compliant with regulations.

All of this takes place online via a web browser and access to our service dashboard will be available 24/7. We will of course be at your disposal via phone and e-mail as well. You will generally also know the person you are communicating with on a personal level.

Finding is the new search.